My KYC Declined Due to Unsupported Documents
If your KYC verification was declined due to unsupported documents, it means the documents you submitted don't meet the required criteria for verification. This can occur if the document type is not acceptable, is unclear, or does not match the required format.
To resolve this issue, please follow these steps:
Ensure that the documents you are submitting are on the list of acceptable forms.
Make sure the images or scans are clear, legible, and not cropped or blurry. Documents should be valid and not expired.
If the document you submitted is unsupported, replace it with an accepted form of identification or proof of address.
My KYC Declined Due to Duplicate Accounts
We only allow one verified account per individual. If you have more than one email registered with FundingPips, you must use the account that has already been verified.
Declined KYCs may be due to the presence of duplicate accounts. This occurs when our system detects multiple accounts created with the same personal information.